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Event Planning Frequently Asked Questions

 

For additional information on our policies and procedures please refer to our Rental Policies page or contact us.

Where are you located?

When do I need to pay? And, how long in advance?

When should I make reservations?

What if I'm not there when the truck delivers/picks up?

How should I prepare china, glass & flatware for pickup/return?

Can I pick up my rental items?

How should I prepare table & chairs for pick up/return?

What about broken, damaged or missing items?

Does the tent pricing include installation?

What is a fire permit?

Do you set up chairs and tables?

What is a Long Haul and Special Circumstances?

 

 

Where are you located?

202 East Haley St., Santa Barbara, CA 93101

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When do I need to pay? And, how long in advance?

Final numbers and payment are due 5 days prior to delivery. A 50% deposit is required at time of reservation. Changes may not be accepted after 5 days prior to delivery. We will work with you to accommodate your changes the best that we can. We accept Cash, all major credit cards and Local Personal Checks with a valid driver's license.

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When should I make reservations?

It is always best to place your order as soon as you know the items you need. Quantities can be changed up until 5 days prior to delivery.

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What if I'm not there when the truck delivers/picks up?

It is best to be present for delivery to confirm the quantity and condition of items. If you know you will not be there, please call our office for an alternative arrangement.

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How should I prepare china, glass & flatware for pickup/return?

These items should be wiped free of food, placed back in their supplied containers and returned to the point of delivery.

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Can I pick up my rental items?

YES! There is no minimum on customer pick ups. We do require that all items fit safely inside your vehicle, however items that require professional installation such as tents, dance floors, stages, and heaters must be delivered.

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How should I prepare table & chairs for pick up/return?

Tables and chairs should be folded closed and stacked at their point of delivery.

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What about broken, damaged or missing items?

The customer is responsible for the equipment from the time of delivery until the time of pick up. We do charge for missing, broken, and damaged items. Be sure equipment is secured when not in use and protected from the weather.

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Does the tent pricing include installation?

YES! The price is based on installation over a flat, grassy surface that is accessible to our trucks, during our normal installation schedule. Some installations may require additional fees, based on a variety of factors.

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What is a fire permit?

A fire permit is required for all tents in excess 200 sq. ft. and canopies in excess 400 sq ft. The Tent Merchant submits a diagram, application and payment for the fire permit. The customer may get their own fire permit. Note: Exit signs, fire extinguishers and no smoking signs are required in every tent. The Tent Merchant can provide these for an additional fee.

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Do you set up chairs and tables?

YES! Please call for quote.

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What is a Long Haul and Special Circumstances?

Extra charges will be incurred for deliveries which require changes, extra work, and extra time involved.

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Still have questions? Please contact The Tent Merchant at 805.963.6064 or submit your comments using our online inquiry form.