Event Planning Frequently Asked Questions
202 East Haley St., Santa Barbara, CA 93101
Final numbers and payment are due 5 days prior to delivery. A 50% deposit is required at time of reservation. Changes may not be accepted after 5 days prior to delivery. We will work with you to accommodate your changes the best that we can. We accept Cash, all major credit cards and Local Personal Checks with a valid driver's license.
It is always best to place your order as soon as you know the items you need. Quantities can be changed up until 5 days prior to delivery.
It is best to be present for delivery to confirm the quantity and condition of items. If you know you will not be there, please call our office for an alternative arrangement.
These items should be wiped free of food, placed back in their supplied containers and returned to the point of delivery.
YES! There is no minimum on customer pick ups. We do require that all items fit safely inside your vehicle, however items that require professional installation such as tents, dance floors, stages, and heaters must be delivered.
Tables and chairs should be folded closed and stacked at their point of delivery.
The customer is responsible for the equipment from the time of delivery until the time of pick up. We do charge for missing, broken, and damaged items. Be sure equipment is secured when not in use and protected from the weather.
YES! The price is based on installation over a flat, grassy surface that is accessible to our trucks, during our normal installation schedule. Some installations may require additional fees, based on a variety of factors.
A fire permit is required for all tents in excess 200 sq. ft. and canopies in excess 400 sq ft. The Tent Merchant submits a diagram, application and payment for the fire permit. The customer may get their own fire permit. Note: Exit signs, fire extinguishers and no smoking signs are required in every tent. The Tent Merchant can provide these for an additional fee.
YES! Please call for quote.
Extra charges will be incurred for deliveries which require changes, extra work, and extra time involved.
Still have questions? Please contact The Tent Merchant at 805.963.6064 or submit your comments using our online inquiry form.